Flight delay

Check your rights in the event of a flight delay

The European Regulation EU 261/2004 lays down which air passengers are entitled to compensation due to flight delay.

This Regulation covers all of the following flights: the departure airport and the destination airport are in the European Union with an air carrier established in the European Union; the destination airport is in the European Union with an air carrier with its registered office in the European Union; the destination airport is outside the European Union with an air carrier with its registered office in the European Union or outside the European Union.

According to European Regulation EU 261/2004, this is available to passengers whose flight is delayed by more than 3 hours. The delay of the flight shall be calculated as the difference between the actual and scheduled landing of the plane at the point of destination.

Conditions for entitlement

You are entitled to compensation for flight delay under the following conditions:

 

  1. Your flight had a delay of over 3 hours.
    • The flight delay is deemed to be the difference between the scheduled and actual landing of the plane at the destination airport. In the case of major connecting flights, the destination airport is the destination of the journey.
  2. The flight took place from or to a European Union country with a European carrier.
    • The European carrier is an airline based in the European Union.
  3. The flight delay was the result of a fault committed by the airline.
    • Only passengers whose flights have been delayed due to an airline’s fault are entitled to compensation. The fault includes technical issues and strikes of airline staff. This condition does not cover flights that have been delayed due to any external circumstances; bad weather, airport decision, illness or political crisis.
  4. No more than 3 years have passed since the respective flight.
    • The difference between the claim submitted and the flight date shall be taken into account.
 1 year   Belgium, Poland
 2 years   Slovenia, Slovakia, Iceland, Switzerland, the Netherlands, Latvia
 26 months   Italy
 3 years   Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia
 3 years   Finland, Germany, Lithuania, Norway, Portugal, Romania, Sweden
 5 years   France, Greece, Hungary, Spain
 6 years   United Kingdom, Ireland, Cyprus
 10 years   Luxemburg
 No Limit   Malta

 

If the above conditions are met, the passenger is entitled to:

  1. Compensation from €250 to €600
    • Compensation is calculated based on the duration of the flight delay and the flight distance.
        Distance:   Value:
        Up to 1,500km   €250
        EU flights longer than 3,500km   €400
        Between 1,500km and 3,500km   €400
        Flights outside the EU longer than 3,500km (the delay must be over 4 hours)   €600
  2. Alternative transportation to the final destination
    • Alternative transport includes a flight to somewhere nearby as well as the destination airport, if necessary. 
  3. Refreshments and drinks
    • Depending on the time of the delay, the passenger is entitled to a meal. If the delay takes place at midday, the passenger is entitled to lunch, otherwise a light meal. If the airline fails to provide this service to the passenger, the passenger can claim a refund by submitting an invoice.
  4. Two phone calls
    • In case of a delay, the passenger is entitled to two phone calls, e-mails or faxes.
  5. Accommodation
    • If the flight is delayed overnight, passengers are entitled to free accommodation.

All the rights mentioned above must be provided by the airline during the trip, with the exception of compensation. We can help you receive compensation in a very simple way. Fill out the form below and assert your right today.

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