General Terms and Conditions

 

1. INTRODUCTORY PROVISIONS

1.1. Type and scope of tasks

The parties agree that cooperation will take place primarily in the field of claiming damages for the customer due to violations of the rights and/or damage caused by air transport performed predominantly, but not exclusively, on the basis of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delays of flights, and repealing Regulation (EEC) No 295/91.

The customer submits to the agent an order to carry out the task by e-mail and the agent is obliged to confirm the order received without delay, also setting a deadline for implementation or notifying any reservations.

The customer agrees that the agent is not responsible for activities that may occur during the process of seeking compensation.

1.2. The establishment of a business relationship

A business relationship is established by the company and the customer by responding to the received e-mail.

1.3. Payment

The parties agree that the basis for the calculation of the commission is the amount of the recovery. The commission amounts to 25%.

1.4. Obligations and rights of the contractor

The agent undertakes to:

    • – Do everything in its power to enforce the claim and to provide the customer with the compensation to which they are entitled;
    • – Inform the customer about new major events as soon as possible;
    • – Accept only the agreement that has been agreed in substance and financially with the customer;
    • – Provide an answer to any question or enquiry of the customer;
    • – Submit a report on the performed work to the customer upon request;
    • – Deliver to the customer all documents belonging to them on the basis of the cooperation relationship; and
    • – Observe the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

 

1.5. Customer’s obligations and rights

      • – The customer undertakes to:
      • – Provide all the necessary information and documents necessary to resolve the case;
      • – Provide true information;
      • – They will not seek another representative in the subject matter unless expressly authorised by the agent;
      • – Permit the agent to use the information available for any task that could contribute to the resolution of the case;
      • – Notify the agent about any changes within 24 hours.

 

The parties agree that the compensation shall be received by the agent in their current account (TRR):

Beneficiary Bank: SANTANDER UK PLC bank, 2-3 Triton Square Regent’s Place LONDON , NW1 3AN United Kingdom
IBAN : GB08ABBY09012890352697
Swift Code (or BIC): ABBYGB2LXXX.

The agent undertakes to pay to the customer the amount reduced by the commission into the customer’s bank account no later than fifteen (15) business days from the receipt of the compensation.

If the customer, having already entered into an agency agreement with Delayco, makes an agreement with the airline on compensation, Delayco is entitled to 25% commission on the amount of compensation received.

1.7. Communication

The communication between Delayco and the customer includes e-mails and phone calls.The customer is responsible for communicating with Delayco, responsiveness and providing all information within one week. The customer agrees that all communication with the airline shall be carried out by Delayco.

2. GENERAL

2.1. Legal notice – Copyright

All content published on the website Delayco.com is copyrighted in accordance with the provisions of the Copyright and Related Rights Act (Official Gazette of the Republic of Slovenia, No 16/07 with additions and amendments; hereinafter: ZASP). Reproducing, distributing, modifying, public display and screening and other methods of copyright exploitation are prohibited without an explicit written consent.

The documents published on the website are used only for non-commercial purposes and in accordance with the provisions of the ZASP. They are provided for information purposes only. Reuse is only permitted with the explicit written consent of the legal representative of the company and a clear indication of the source of the data.

Despite the desire for regular and ongoing content maintenance, Delayco does not and cannot assume any responsibility for its accuracy and integrity, nor for any damage caused by the use of the content on the website delayco.com.
All users use the published content at their own risk. Delayco reserves the right to modify, add or remove webpages (in whole or in part) without prior notice.

2.2. Legal Notice – The Protection of Personal Data

Delayco undertakes to protect the confidentiality of the customer’s personal data in accordance with the provisions of:

      • – the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No 86/04 with additions or amendments).
      • – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

 

Delayco undertakes not to transfer personal data or other data to a third party under any circumstances and without explicit consent and will not allow a third party to inspect the personal data or other data of the customer, unless this is justified by the public authorities or if such an obligation is provided for in law and in the following cases:

      • – If the data is used for the cause related to the claim;
      • – If it is necessary for reasons of legal obligation, administrative or judicial order;
      • – If it is necessary for the establishment or protection of legal claims or for the protection of judicial actions;
      • – If the customer has expressly agreed.

 

For the purpose of providing the services provided, Delayco will collect and keep the following data:

      • – Name and surname of the natural person (with a photocopy of the personal identity document with the photo), name of the legal person;
      • – Tax number (if necessary for the performance of the services);
      • – E-mail for notifications and communication;
      • – Telephone number of the natural person or legal representative of the legal person (if necessary for the performance of the services);
      • – Information on permanent or temporary residence; information on the registered office of the legal person;
      • – Data on the current account of the natural or legal person.

 

Data may be processed by employees of the company or others to whom the case has been assigned. All data will be stored on secure servers that comply with the General Data Protection Regulation. Delayco is not responsible for any unauthorised processing of data that may occur when the data is stored on servers.

3. LIABILITY FOR DAMAGE

3.1. Disputes and competent court

Delayco may change these Terms and Conditions at any time without prior notice, but only if the change does not adversely affect the rights of the parties already bound by the General Terms and Conditions. Delayco undertakes to resolve any disputes amicably, in a mutually beneficial manner and in accordance with the highest standards of business. In the event of insurmountable obstacles, disputes shall be resolved by the Ljubljana court with substantive jurisdiction. Slovenian legislation applies to all cases.

Agent:
Delayco